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IBM & Mercedes Launch Service In The “Mercedes Me” App Designed To Help Find Stolen Vehicles

By John F. Heerdink, Jr.

As per reports, IBM (IBM) and Mercedes have announced the successful development of “Urban Guard – Stolen Vehicle Help,” a recently launched service in the Mercedes me app, designed to find and recover stolen vehicles.  The collaboration extends the prior partnership of IBM and Daimler, Mercedes’ parent company, to develop connected car services such as “ready to.”

The “Urban Guard – Stolen Vehicle Help” built into the Mercedes me App, is designed to assist customers and law enforcement track and recover stolen vehicles. Keeping in mind the importance of speed in the event of a theft, the “Stolen Vehicle Help” service gathers relevant vehicle and customer data, this data, along with the vehicle position data is then passed to law enforcement via a service partner which is then authorized to communicate with world-wide police stations.

The service is designed by IBM Global Business Services and Mercedes together. Right from front-end customer experience in the event of a theft, to the process of securely sharing the live data and the backend processing. IBM Global Business Services developed the back-end using cloud-native open-source technologies, such as the Red Hat build of Quarkus, to achieve high-speed performance. IBM Global Business Services, as an implementation partner, delivered the technical interaction between the various involved parties and existing systems, such as call center tools and customer data APIs.


Dow 30 component International Business Machines Corporation (IBM) provides information technology (IT) products and services worldwide. To learn more about International Business Machines Corp (IBM) and to track its ongoing progress please visit the Vista Partners IBM Coverage Page


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(Read Original Story: IBM and Mercedes develop "Stolen Vehicle Help" for Mercedes me service in PR Newswire)


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