Reportedly, the American Express (AXP) App1 and the American Express website both have been ranked number one in customer satisfaction among the U.S. credit card companies’ mobile apps and credit card websites, according to the J.D. Power 2021 U.S. Online & Mobile App Credit Card Satisfaction StudiesSM. The J.D. Power 2021 U.S. Online & Mobile App Credit Card Satisfaction Studies reviews thousands of customers’ overall satisfaction with their primary credit card issuer’s digital offerings.
American Express Card Members using the mobile app rank it highest in all four categories including navigation, visual appeal, speed, and information/content as measured by the study. The website also had the highest ranking in all four categories of the study.
Some of the enhancements to the American Express App and website over the past year, include Digital Receipts, Send & Split feature makes it possible for Card Members to send money within the U.S. to PayPal or Venmo users without a credit card fee and also split Amex Card purchases with PayPal and Venmo users and get paid back directly to their Card, all within the Amex App, Card Members can keep track of and put limits on the spending habits all within the Amex App. A unique, midnight blue Dark Mode was added throughout all sections of the Amex App in response to customer feedback to help decrease eye fatigue.
Dow 30 component American Express Company (AXP), and its subsidiaries provide customers and businesses globally with charge and credit payment card products and travel-related services. They look to enrich the lives of their customers and build business success. To learn more about American Express Company (AXP) and to continue to track its progress please visit the Vista Partners American Express Coverage Page.
Vista Partners LLC (”Vista”) is a California Registered Investment Advisor based in San Francisco. Vista delivers timely and relevant insights via the website: www.vistapglobal.com with daily stories, weekly market updates, monthly macroeconomic newsletters, podcasts, & Vista’s proprietary equity and market research to help you stay informed and stay competitive. Vista’s mission is to invest partner capital while arming investors with a comprehensive global financial perspective across all market sectors. Vista also seeks to provide select issuers with actionable advice regarding fundamental development, corporate governance, and capital market directives.
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