As per reports, a leader in premium audio products Bose is scheduled to deploy Salesforce’s (CRM) Customer 360 expanding its robust direct-to-consumer business, offering personalized and tailored experiences delighting customers and building trust.
Bose is set to specifically deploy Marketing Cloud to streamline interactions across channels and deliver a personalized experience for customers; Commerce Cloud to accelerate revenue growth and drive digital sales; Service Cloud to empower agents to deliver world-class customer service and elevate the brand experience through Service Cloud Voice; Einstein to drive hyper-personalization across channels, and MuleSoft to connect Bose’s back-end systems.
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