Reportedly, the global leader in CRM, Salesforce (CRM) has secured the #1 CRM Provider position for the 8th consecutive year by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker.
The IDC data shows that Salesforce has positioned itself as the market share leader in IDC’s segments for customer service applications, sales applications, marketing applications, enterprise community applications, and model-driven application platforms.
“Digital transformation is an imperative for companies of all sizes and industries in our current success-from-anywhere world. The latest IDC numbers exemplify how companies are partnering with Salesforce to drive growth and connect with customers in innovative new ways,” stated David Schmaier, President and Chief Product Officer, Salesforce.
Additionally, Salesforce is also the #1 market share leader for CRM in Western Europe, North America, Latin America, and Asia-Pacific (including Japan).
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