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IBM Developing AI-based Virtual Assistant With The City of Seoul Targeting Discovery Survey On COVID-19 Impacts On Citizens

By John F. Heerdink, Jr.

Dow 30 component, IBM (IBM) has collaborated with the city of Seoul, South Korea for the launch of an AI-based virtual assistant for Seoul citizens, as part of the city’s “I Care You” project using IBM Watson Assistant. The initiative is designed to survey and review the changes and challenges faced by the citizens during the COVID-19 pandemic, and to plan further decisions and policies based on the survey as COVID-19 has impacted citizens and organizations immensely all over the world.

The survey to throw light on the changes caused by the pandemic including health issues, changes in daily life patterns, changes in institutional policies, and others. The survey is being conducted through the website of the city of Seoul and also social media channels allowing any citizen residing in the city of Seoul to take the survey.

“Through this survey using an AI-based virtual assistant, we have an opportunity to understand the situation and social problems of citizens due to COVID-19. This collaboration with IBM is a meaningful example of a public-private partnership. In the future, the results will be utilized to help develop various policies in Seoul City” stated Seon-Ae Jeong, the Director-General of Seoul Innovation.

IBM South Korea has worked throughout the process with the city of Seoul right from training to the development of the virtual assistant and collecting feedback from the survey. IBM Watson Assistant has helped 25 countries and more to deal with the COVID-19 response mechanism.

Dow 30 component International Business Machines Corporation (IBM) provides information technology (IT) products and services worldwide. To learn more about International Business Machines Corp (IBM) and to track its ongoing progress please visit the Vista Partners IBM Coverage Page


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(Read Original Story: IBM Collaborated with the City of Seoul, South Korea to Develop an AI-based Virtual Assistant for its Citizens using IBM Watson in PR Newswire)


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