As per reports, Microsoft (MSFT) has signed up a five-year deal with Coca-Cola (KO) for the supply of business software, including its Teams chat app and tools for customer service agents. The deal reportedly includes Dynamics 365, however, companies did not disclose the size of the deal.
James Phillips, the corporate vice president for Microsoft’s business applications group informed in a Reuters interview that Coca-Cola will use Microsoft technology to gather information on several internal systems with the help of artificial intelligence to collect data from them and answer questions. Phillips stated, “rather than making the employee understand that you need to go over here to request vacation time, over there to look at your last payroll slip, or to some other system to understand what educational courses may be available.”
Redmond, Washington-based American multinational technology company Microsoft (MSFT) develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. To learn more about Microsoft (MSFT) and to track their progress please visit the Vista Partners Coverage Page.
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